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Friday, March 12, 2010, as of 05:04 AM EDT

Contrition Minimizes Attrition at TD Bank

American Banker  |  Monday, October 19, 2009

By Maria Aspan

Sometimes being a retail banker means having to say you're sorry. A lot. 'Hi, my name is Linda Verba, and I'm sorry,' the top customer service exec at TD Bank told a crowd ...

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