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Artisans' Bank Chooses Andera's Account Opening System

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A provider of account opening and loan application technology has added a customer.

Andera, based in Providence, R.I., said Thursday that Artisans' Bank of Wilmington, Del., has selected its oFlows platform for account opening.

The system will enable customers of the $516 million-asset bank to open an account or apply for a loan via an iPad or mobile device that customers can use to fill out an application, sign and upload supporting documents, and send them to the bank, according to Andera.

"Artisans' Bank chose oFlows for online deposit account opening for our customers, and we plan to leap-frog into the future with the introduction of iPad access," J.R. Burns, Artisans' vice president of product and business development, said in a news release. "We have followed Andera's progress with their oFlows product, and we've decided that now is the time to roll out their online and mobile technology."

"The oFlows platform allows Artisans' Bank to give its customers convenient, self-directed channels of access — including tablets and mobile devices — to the bank's products and services," Charlie Kroll, Andera's chief executive, added in a news release. "oFlows reduces time spent in branches in addition to improving service delivery."

According to Andera, customer service representatives at the bank can come out from behind a desk to open accounts for customers using an iPad. The software is said to tell the representative about other products that can address the customers' needs.

The cloud-based system integrates with all the significant bank technology systems in the market, according to the company.

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