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Longtime Retail Banking Exec Terri Dial Dies at 62

FEB 29, 2012 2:12pm ET
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Terri Dial, a former top executive at Wells Fargo & Co. and Citigroup Inc. and widely regarded as one of the industry's most influential women, died Tuesday in Miami. She was 62.

The cause of death was pancreatic cancer, according to news reports.

Dial spent more than 25 years at Wells, where she began as a teller and eventually rose to head of its California operations. She later joined the U.K.'s Lloyds TSB Group as the first American head of consumer banking and in 2008 she was hired by Citi as chief executive of its consumer banking in the U.S. and global head of consumer-banking strategies. She stepped down from that post in 2010, but remained with Citi as a senior advisor to CEO Vikram Pandit.

In an email to employees Wednesday, Pandit said that Dial was the first outside hire he made as CEO and led the consumer group "for two of the most critical years this company ever faced." He also said Dial was a mentor to "dozens of women who will never forget her wise counsel and who attribute much of their success to her guidance."

Dial won a number of accolades during her long career. In 2009, Forbes ranked her among the 100 most powerful women in business and American Banker Magazine listed her as No. 10 on its Women to Watch list.

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I did not know Terri Dial but if you did know her,I would hope you will post a memory here. As a Wells Fargo teller,she was not about to just smile and clean the break room. She pushed boundaries and made it into management training and later headed small business lending. When she left Wells,I assumed she was done but after some timeoff she went to help Lloyds Bank of London but the final post at Citibank remains puzzling. She obviously impressed its CEO who had difficulty with Sallie Krawchek but when Citibank attempted to purchase Wachovia in Sept,2008,where was Terri's imput to just say no? This is not to criticize her legacy but Citibank tried to buy Wachovia on the cheap and may have had the Treasury and FDIC on its side. Fortunately,Wells Fargo came back with a second and better offer. When Terri resigned in early 2010,her illness had taken hold but she hung on till this week. To her husband and those who knew her,I extend my sympathy and respect for Terri's memory.
Posted by mark i | Thursday, March 01 2012 at 5:33PM ET
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