'Overwhelming Majority' of Chase Credit Card Suits Correct, Bank Says

JPMorgan Chase said Tuesday that an internal review had identified procedural issues related to collections but defended the overall integrity of its recordkeeping. The statement by the bank followed an American Banker article that cast doubt on the reliability of its recordkeeping with respect to credit card litigation and collections.

The bank's statement suggested that the review began as a result of mortgage documentation problems that plagued it and other large financial insitutuions last year.

"Following issues raised with mortgage documents, we conducted an internal review across the firm and found other procedural issues," credit card division spokesman Paul Hartwick said in an email. "We immediately alerted our regulators and worked to address them. We have since done a number of tests and found that in the overwhelming majority of cases, the amount collected from customers was correct."

The bank declined to provide further detail.

In the first article of a multi-part series, American Banker detailed the shortcomings of Chase's credit card litigation group. A whistleblower's complaints about the irregularities led to the bank's decision last year to halt all card litigation last April. It also drew the attention of the Office of the Comptroller of the Currency.

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