Branches Are Catching Up to the Digital Age

Diebold (DBD), one of NCR's chief competitors, says it offers a range of interactive and video teller services. It recently deployed its Concierge Video Service at Missoula Federal Credit Union, which is letting members connect with staff to answer questions and handle call center transactions. Diebold has also developed a suite of interactive ATMs and has also developed technology that allows users to pre-stage transactions without cards. "The ATM hardware manufacturers have to constantly look at what other types of transactions can be done at the ATMs," Albertazzi says.