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PNC to Close 200 Branches This Year

MAR 6, 2013 1:00pm ET
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PNC Financial Services (PNC) plans to close 200 branches this year, or 6.5% of its domestic network, as part of a broad push to cut costs.

The Pittsburgh company expects to close 32 of them in the first quarter as it revamps its branching strategy, President Bill Demchak told analysts on Tuesday at the Citigroup Financial Services Conference in Boston.

PNC is shifting to a "focus that uses technology to meet changing preferences of our customers," rather than a traditional, branch-heavy model, Demchak said, according to a transcript of his remarks.

Demchak, who will take over for retiring PNC Chief Executive James Rohr in April, said the company will also open new branches in select markets. PNC closed 65 branches in 2012.

Demchak announced last month that he will try to cut PNC's expenses by $700 million in 2013, as reported in the Pittsburgh Business Times. PNC's branch network represents about one-third of the company's total expenses, and executives hope that its investment in technology will lower those costs over the long term, Demchak said on Tuesday.

PNC is one of several banks striving to lower costs by pruning branches. SunTrust plans to close 40 branches this year, CEO William Rogers said on Tuesday at the Citigroup conference.

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Comments (3)
200 branches is a good start. How long until we can close all of them?
Posted by teknoscribe | Wednesday, March 06 2013 at 9:20PM ET
Until very recently most traditional (branch-based) banks were vigorously defending dense branch networks and committing to expansion. Is the turnabout due to an epiphany (they finally recognize that the utility of physical access is quickly declining), or just a knee jerk reaction to compressed margins? Either way, it seems to suggest a lack of strategic vision.
Posted by david529 | Thursday, March 07 2013 at 9:53AM ET
No, you manage the business you have while making adjustments to the changing landscapes. Management's job is to run the most profitable and respectable company it can. The majority of bank customers in this country still access a branch on a regular basis. That number is decreasing, but not at a rate that some technology-promoters want to sell. Give credit to the fact that managers of banks today are dealing with challenges their predecessors seldom (or never) dealt with. Opening branches is fun and easy. Everyone loves ribbon cuttings and promises of growth. Closing branches and dealing with the impact on customers and employees is hard - and necessary. When industries change, businesses must change with them. And its a lot more difficult than many observers seem to grasp.
Posted by My 2 Cents | Thursday, March 07 2013 at 10:35AM ET
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