LIFELIKE: Ion Bank's customers build relationships with staff they meet through its video teller machines the same way they do with tellers in the branch.

Lessons from a Small Bank that Embraced Video Tellers

Ion Bank has been using interactive teller machines, which let customers conduct video chats with tellers, for more than a year. The technology has helped some of its branches stay open for business 27 hours longer per week without overspending.

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