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November 2011
Cover Story

The Dodd-Frank Effect

Expensive Lesson

Commentary

Managing Operational Risk: a Role for Boards

Regulatory Reform

Beyond Populism: Seeing Strength in Simpler Banks

Regulatory Reform

Teaching New Customers Old Tricks

Wealth Management

The Mentalist

Global Finance

The Language of Crises

Metrics & Measures

Payload Factor

Metrics & Measures

Sweat Equity

The Circuit

Not Saying Checkmate Yet

People

Back Porch

Why Banking the Middle Class Is No Longer Profitable
Regulatory burdens (particularly the Durbin interchange cap), stubbornly low interest rates and a slow, expensive transition from branch to digital banking mean only the wealthy and the desperate are attractive customers, says Todd Baker of Broadmoor Consulting.
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