Since the financial crisis hit in 2008, there have been at least 187 private equity transactions involving banks, worth more than $31 billion in all. For better or worse, these new investors are changing the industry. Here's how.
This year-old customer experience team at RBS Citizens Financial Group is on a mission to identify pain points and eliminate them quickly. Some experts say its approach to this common industry challenge is particularly instructive.
As the industry evolves, American Banker keeps pace. Going beyond breaking news and headline events, American Banker's editorial staff digs deeper than the mainstream business press to identify and analyze trends.