Augment How You Authenticate
Ever since banks have been online, they've employed knowledge-based authentication questions as a secondary layer of security. But there's a growing problem with this type of credentialing.
Harness Untraditional Data to Widen Your Customer Base
The days of relying so heavily on traditional credit scores to evaluate customers are gone.
Look into E-Invoicing
There's a perfect storm brewing for small businesses looking for more help from their bankers with financial analysis.
Think Differently on Fees: They Don't Have to Be Punitive
Customers famously revolted a year ago when Bank of America floated the idea of charging $5 a month for using a debit card.
Become a Legal Black Belt
Lawyer Scott Pearson had successfully represented consumer finance companies in more than 70 class actions, but he was getting frustrated by the increasingly adversarial relationships he saw developing between banks and their outside counsel.
Think Mobile for Sales and Marketing
Mobile strategists, listen up. Within five years, mobile is going to be the hub of the customer relationship.
Banks of all sizes are loosening the purse strings when it comes to technology.
Tighten Your Grip on Operational Risk
In the wake of the storm damage and lengthy, widespread power outages brought to our shores by Hurricane Sandy, it's a good bet that natural disaster preparedness has been high on the list of discussion topics this winter for management and boards at banks across the country.
Try a Reverse-Mentoring Program
Just look around your bank. Chances are your colleagues represent a diversity that gets diverse-ier the lower down the totem pole you look.
Amazon's popular iPhone app truly impresses NetBanker editor Jim Bruene. Now Bruene and financial tech futurists like him are wondering: Why not include features like this in a bank app?
1. Augment How You Authenticate
Name your favorite movie. Recall the address of the place where you worked five years ago. What was your high school's mascot called?
Ever since banks have been online, they've employed these kinds of knowledge-based authentication questions as a secondary layer of security, requiring the customer to come up with an answer that only he or she might know to gain digital entry to their accounts.
But there's a growing problem with this type of credentialing. Much of the information used for these purposes (a mother's maiden name, for example) has become widely available. More consumers willingly disclose clues to their personal information on Facebook, while criminal rings have gotten better at compiling information from third-party data mills and manipulating security procedures at financial institutions.
"A few years ago it was a lot more reliable," says security analyst Avivah Litan, a vice president at Gartner. "This data is not so private anymore."
There's also a cost to the high failure rate of challenge questions, which is somewhere in the range of 10 percent to 15 percent, according to Gartner. The failures most often are a case of legitimate users forgetting their not-so-immutable answers to questions about a favorite food or sports team-or getting stumped because of outdated or incorrect credit report file data connected to the places where many challenge questions arise. Litan, who is divorced, noted she was once asked challenge questions by her bank regarding her ex-husband's second wife.