Longtime JPMorgan Chase veteran Bill Wallace is set to become digital chief for its consumer bank.
Wallace's new role was announced by Gordon Smith, the chief executive of the consumer bank, in an Aug. 11 internal memo reviewed by American Banker. Wallace most recently served as the head of operations for JPMorgan's consumer bank and runs its customer-experience council.
In the memo, Smith says that he had discussed the changes with Gavin Michael, the current head of digital. On Tuesday, Citi announced that
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In this quick Q&A, Gavin Michael, the 51-year-old head of digital for JPMorgan Chase's retail unit, talks about his favorite apps, his love of pen and paper and the technology he is most excited about.
May 30 -
Eight months after it revamped its Chase Bank home page, JPMorgan Chase is beginning to roll out changes beyond the sign-in page.
March 10 -
Chase is investing in digital and technology resources in a way that's reminiscent of the Silicon Valley model, as it looks to create more direct interaction with its customers on its website.
March 14 -
The San Antonio-based bank announced Friday in a press release that it has named Cox its chief technology and digital officer, a newly created role that includes the oversight of information technology, digital strategy and operations, and experience design.
August 12
[Update: Read our follow-up story on the recent digital-banking-executive shuffle
Smith said in the memo that he and Michael discussed some other potential roles for Michael at the company, but that Michael had also expressed an interest in "outside" opportunities. Smith noted in the memo that under Michael's direction,
JPMorgan's mobile app has more active users (25 million) than any other bank in the U.S.
Alongside Wallace's promotion, Smith announced that Mike Ashworth, chief information officer of the consumer bank, would succeed Wallace as head of operations for the consumer bank. Saul Van Buerden is set to become chief information officer of the consumer bank.
"These moves are designed to broaden our leadership team with new assignments," Smith said in the memo. "We know mobility creates stronger, end-to-end leaders and these changes will help strengthen our focus on three essential areas."
