Fiserv Client Roundtable: Extending the Customer Experience through Web Banking
Document Format: Digital Edition
Consumers are demanding more and better self service, and enjoy being able to do their banking at their own convenience. They not only want as many banking capabilities as possible on the Internet, but many also are turning to mobile devices – Blackberries, PDAs, smart phones, etc. – to access their deposit, savings, investment and brokerage account information in real-time. The key is providing an experience that will cement your relationship with your customer and allow you to win wallet share.
