Photo bill pay is supposed to make adding payees a snap for smartphone customers. But the feature faces some problems, including a lack of uniformity of the data on physical invoices and how consumers take the pictures.
Ikea billionaire Ingvar Kamprad made his fortune helping the world stay frugal with cheap home furnishings. The same model is now being peddled at his bank, where customers get rewards for resisting luxury.
The multi-bank holding company has historically taken a hyperlocal approach in the suburbs with individually branded banks. As it moves deeper into the heart of Chicago, the company is unifying a dozen branches under its Wintrust brand.
David Watson has overseen the development of more than 160 apps for corporate customers, which helped make him one of BTNs Digital Banker of the Year honorees.
The rising importance of self-service banking by mobile device and PC has elevated the careers of executives overseeing digital channels.
Jim Smith, head of the digital channels group at Wells Fargo, recently set up an internal lab to study uses of data science to drive customer experience, prevent fraud and develop customer insights.
Most banks say they listen to the customer, but Jim Simpson at City Bank Texas directly studies comments made in call centers and branches for clues to the next mobile banking app features.
An international hackathon is helping Jorge Ruiz, Citibank's head of business development and digital banking for Latin America, keep the bank's apps fresh.
Peter Setaro, the chief information officer for First National Bank of the Gulf Coast, is stocking branches with free wifi and Kindles for customers to use.
Niti Badarinath is pushing new mobile banking and mobile wallet concepts to market at U.S. Bank with a sense of urgency: he knows customers want more.
Under Roy Malone's direction, Golden Pacific Bancorp last year introduced an online lending platform that vastly speeds up the approval process for borrowers seeking Small Business Administration loans ranging from $5,000 to $150,000.
Creating a more efficient way to do the same old thing isn't enough, says David Gerbino. Banks need to reconstruct some of their basic deposit products to truly innovate.
Wal-Mart's new "Walmart-2-Walmart" transfer service will enable consumers to send money to each other by using the retail chain's store network.
Banks are aiming to add personal financial management features, including goal-based savings vaults and cash flow forecasting, to standard banking apps like mobile check depositing. Their goal: Turn Gen-Y into a loyal client base.
The conventional wisdom has always been: prepaid card customers will pay a fee for mobile check deposit, but bank customers won't. A year ago, Regions Bank decided to charge a fee to both audiences and has monitored the results.