Search
Results
Displaying 1-20 of 24638 results for "JPMorgan Chase"
1,
2,
3,
4,
5,
6,
7,
8,
9,
10 ...
Next
Improve Collections without Losing Customers: Tapping the power of multichannel communications
American Banker | Oct 5, 2010 Consumers are under stress and that’s seriously stressing collections operations. More and more accounts are rolling from current to late, from early-stage collections to late-stage collections. All told, the number of delinquencies has doubled in the past two years, a trend that threatens the profitability and viability of some financial institutions. It’s vital for these firms to stop the bleeding and find ways to improve their collections operations—such as tapping the power of multichannel communications. Effective collections not only prevent defaults and foreclosures, they help keep customers worth keeping for the long-term health of the company. In this web seminar you will learn the following: Emerging consumer and communication trends that influence the success of collection practices Best practices to acquire, retain, and collect from customers to maximize your investments in servicing How to use multichannel communications technologies and services to reach your business goals and empower your staff to be more productive—all while saving money. How a $5B Credit Union reduced their 1-60 day bucket delinquencies by 19% Speakers: Kevin Reilly , Global Managing Director for Financial Services, Avaya Kevin Reilly leads a team dedicated to helping financial institutions solve their business problems. Before joining Avaya, Reilly amassed 26 years of experience at JPMorgan Chase in several roles. As a Vice President in Collections Operations, he managed 20% of the company’s overall outstanding credit card deliquencies and his team was able to decrease loan losses 15% year-over-year. As a Senior Vice President of JPMC’s Credit Card Call Center Operations, he managed a network of six customer service call centers globally with a staff of 2,400 employees handling 72 million calls annually and generated more than $100 million by turning servicing calls into sales. He also has experience opening, re-engineering, consolidating, closing, off shoring and outsourcing of back office operations. Charles Hall , Managing Principal for Financial Services, Avaya Prior to joining Avaya Chuck served in many operational roles in the financial services industry. Most recently and for 7 years, Chuck was a Director/Vice President for one of two national mortgage origination calls centers for CitiMortgage. In this role he oversaw over 100 loan officers and was responsible for overall call center operations and production. He worked very closely with supporting departments including Operations, Underwriting, Marketing, Risk Management, Legal and Compliance. Prior to that (10 years) Chuck worked in Citi's branch network where he was responsible for various regional locations. While in this role he had complete responsibility for overall P&L, originations (secured and unsecured lending, auto loans, credit cards), collections and customer service. Sponsored by:
Chase, Wells Fargo, B of A Get Best Marks in Reputation Survey
American Banker | Sep 9, 2010 Consumers rated JPMorgan Chase, Wells Fargo and Bank of America as the most reputable in a group of 69 banks, a survey by Market Force Information Inc. found.
JPM Chase Hires B of A's Gregory Baer
American Banker | Sep 9, 2010 Gregory Baer, a deputy general counsel at B of A, is leaving the Charlotte firm to join JPMorgan Chase as managing director and general counsel in the bank's corporate and ...
Demchak Widens Role at PNC, Raises CEO Prospects
American Banker | Sep 8, 2010 PNC Financial Services Group has announced an expanded role for Senior Vice Chairman William S. Demchak, giving him supervisory responsibility for all PNC businesses and ...
A Fair Share of Detractors for FASB Fair-Value Proposal
American Banker | Sep 8, 2010 No surprise, bankers are almost uniformly opposed to a proposal to expand the use of fair-value accounting. But the plan was never meant to appeal to bankers.
Amex, Chase, B of A Shares Tumble
Syndication Stories | Sep 7, 2010 Financial stocks including American Express, JPMorgan Chase and Bank of America led U.S. stocks lower Tuesday as the market cooled off from last week's rally while worries ...
Wamu Examiner Seeks More Time
Syndication Stories | Sep 7, 2010 Washington Mutual's bankruptcy examiner on Tuesday asked a judge for more time to investigate the biggest bank failure, saying he needs to interview witnesses and collect documents from ...
Report on WaMu Settlement to Be Filed Nov. 1
Syndication Stories | Sep 7, 2010 A judge Tuesday gave court-appointed investigator Joshua Hochberg until Nov. 1 to wrap up his probe of the proposed settlement of legal disputes arising out of the largest ...
U.S. Bank Stocks Decline on Renewed European Concerns
Syndication Stories | Sep 7, 2010 U.S. financial stocks were among the biggest decliners Tuesday, mimicking moves in Europe where fresh concerns about the European banking system raised questions ...
Redeeming Trups Is Attractive But Not Always Feasible
American Banker | Sep 7, 2010 Comerica's redemption of $500 million in trust-preferred securities will save it more than $20 million a year and sets an example of Dodd-Frank Act adaptation for a handful of other ...
Redeeming Trups Is Attractive But Not Always Feasible
American Banker | Sep 7, 2010 Comerica Inc.'s redemption of $500 million in trust-preferred securities will save it more than $20 million a year and sets an example of Dodd-Frank Act adaptation for a handful of other regional banks. But the financial reform law's restrictions on the hybrid securities affect a minority of the largest trups issuers, and not even all of these banking companies may want, or be in a position, to redeem the paper immediately.
Card Sector Sage Returns to Face New Challenges
American Banker | Sep 7, 2010 After years of keeping a low profile, Andrew Kahr, an architect of the credit card industry, is trying to innovate again, in an environment not very hospitable to innovation.
CMBS Deals Few; Innovatively Structured to Lure Investors
National Mortgage News | Sep 6, 2010 CMBS Deals Few; Innovatively Structured to Lure Investors
Three REITs Get Credit Lines
National Mortgage News | Sep 6, 2010 Three REITs Get Credit Lines
Chase Introduces First-Ever Hyatt Cobranded Card
Cardline | Sep 3, 2010 Chase Introduces First-Ever Hyatt Cobranded Card
Capital One To Issue Kohl's Private-Label Credit Cards
Cardline | Sep 3, 2010 Capital One To Issue Kohl's Private-Label Credit Cards
Redeeming Trups Is Attractive But Not Always Feasible
American Banker | Sep 3, 2010 Comerica's redemption of $500 million in trust-preferred securities will save it more than $20 million a year and sets an example of Dodd-Frank Act adaptation for a handful of other ...
OTS Nixes Request by United Western
American Banker | Sep 2, 2010 The Office of Thrift Supervision has denied United Western Bancorp Inc.'s request to make payments on its line of credit with JPMorgan Chase & Co.
Fed Logs Show Firms Eager to Shape Financial Rules
Syndication Stories | Sep 2, 2010 Firms eager to shape newly passed financial laws have wasted no time in lobbying the Federal Reserve and other agencies, according to new details released by the central bank.
Morning Scan
American Banker | Sep 2, 2010 Receiving Wide Coverage ... Defending Dick Fuld: Lehman Brothers stole the show at the Financial Crisis Inquiry Commission's hearing Wednesday. The Times said Lehman's former head, Dick Fuld, "got a fairly sympathetic hearing" from the commission, saying "comments by several commission members suggested that the panel's final report, due in December, would home in on the controversial way the bailouts of 2008 were conducted." The Post said Fuld got a better hearing from the FCIC than...
Displaying 1-20 of 24638 results for "JPMorgan Chase"
1,
2,
3,
4,
5,
6,
7,
8,
9,
10 ...
Next
