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Emerging Technology - The Self-Serve Branch

American Banker | September 15, 2009

Banks are using a new generation of self-serve devices to encourage customers to handle more basic financial transactions on their own - without making them feel they're missing out on personalized service. Also, U.S. financial companies say the key to making mobile phone transfers a mainstream service is linking them to users’ primary bank accounts.

 

The Rise of the Machines: Branch Services' New Look

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CASE STUDY

Florida Bank Smooths Path for 'Snowbirds' to Open Accounts

Seacoast Banking is based in Stuart, Fla., but many of its customers are 'snowbirds,' who spend a significant portion of the year elsewhere and often find it impossible to visit a branch.


COMMENT

Where to Begin for End-to-End Encryption Systems

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Survey

The $25 billion mortgage robo-signing settlement is:
Political extortion from the banks in an election year
A slap on the wrist — the banks put reserves away for this long ago, they won't even feel it
A source of relief for both banks and homeowners that could help the housing market and economy recover
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