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Telephone*
What Best Describes Your Job Title?*
Select
Accountant
Advertising
Annuities
Asset/Money Management - Institutional
Asset/Money Management - Retail
Auditor
Branch Management
Brand Management
Business Development
Call Center/Teleservices Management
Commercial Lending
Consumer Lending
Corporate Finance
Corporate Management
Corporate Strategic Planning
Correspondent Banking
Credit Card Operations
Customer Service
Database Marketing
Debt Restructuring
Direct Marketing/Mail
Electronic Banking
Full Service Consultants
Human Resources
Information Services/Information Technology
Internet/Electronic Channel Management
Investment Product Sales
Investment Product Sales - Institutional
Investment Product Sales - Retail
Legal/Compliance
Librarian
Management Consultants
Manager of Business Line
Marketing Management
Market Research
Marketing Consultants
Marketing/Promotions
Mortgage Insurance
Mortgage Lending
Mortgage Origination
Operations/Technology
Portfolio Management
Product Development/Mgr of Product Line
Public Relations
Research Analyst
Retail Banking
Retail Lending
Risk Management
Sales
Small Business Lending
Technology Consultants
Trust Administration
What Best Describes your Firm's Primary Business?*
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Accounting Firm
Advertising
Annuities
Asset/Money Management
Association
Architectural/Engineering Services
ATM Equipment/Supplies/Maintenance
Bank Card Services
Bank Holding Company
Branch Automation
Call Centers/Teleservices Management
Collection/Bankruptcy
Commercial Bank
Communications/Media
Community Bank
Consultant
Consumer Credit
Credit/Debit Cards/ATM
Credit Union
Database Marketing/Data Warehousing
Direct Mail/Marketing Company
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Electronic Document Imaging
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Foreign Exchange
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Hardware Vendors
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Investment Bank
Investment Services
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Market Research Company
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Property/Casuality Insurance
Public Relations
Recovery Systems
Regional Bank
Retail Payment Services
Sales
Securities Brokerage
Small Business Lending
Software Vendors
Specialty Lender
Storage Systems
Technology
Telecommunications
Thrift/Savings Bank
Trust Institution
University/College/Public Library
Your Firm's Asset Size at Holding Company Level?*
Select
Under $50 million
$50 - $99.9 million
$100 - $499.9 million
$500 million - $1 billion
Over $1 billion
How does your organization evaluate the service delivery to customers at your branches?*
Mystery shopping program
Phone Survey
Web-based online survey
Interactive Voice Response
No Program
How often do you collect this data?*
Daily
Weekly
Monthly
Quarterly
Semi-annually
Annually
N/A
Who most frequently uses the results of your customer satisfaction program to improve service? (Check the top 2 users)*
Corporate management personnel
Mid-level management (including retail banking channel management and field management)
Branch Management
Branch Staff (tellers platform reps etc.)
No one