The traditional way of doing business in the branch network may be dead, but bank branches themselves will survive in some form, says Bank of the West’s Andy Harmening, a senior executive vice president and regional banking group head. Bank of the West has been able to open de novo branches without hiring any additional staff, thanks to advanced technology, to meet customer demand for in-store mortgages, small-business loans and investment advice. Harmening spoke to American Banker at the annual Best Practices in Retail Banking Symposium.

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