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Available on Demand
Duration: 1 Hour
Is your organization struggling to find innovative ways to contain costs, generate revenue, and improve customer satisfaction? Discover why industry-leading banks are turning to enterprise workforce management solutions to help them create an agile workforce – one that can swiftly adapt to changing conditions and cross functional boundaries to service customers across the enterprise.
Join this webinar, Wednesday, December 5, from 2-3 pm ET and discover:
- Where opportunities exist for cross-boundary resource sharing.
- How scheduling requirements differ for branch, contact center, and back-office operations.
- Why operational visibility is the key to success.
- How like yours are benefitting from an agile workforce
One educational finance lender captured almost $1 million in annual savings by dynamically managing workload between contact centers and back-office operations to more effectively handle seasonal peaks. Labor is one of your highest costs. Find out how you can leverage your workforce creatively to apply resources where and when needed, increase productivity, lower costs, and improve customer service.
Register for the Agile Workforce webinar now!
Your Speakers:
Simon Angove, GM and SVP, Retail Financial Services, Verint Systems
Simon Angove is the General Manager and Senior Vice President of Verint’s worldwide Retail Financial Services (RFS) business unit. Verint RFS provides multi-channel workforce optimization and voice-of-the-customer software solutions for the world’s leading banks. Simon is a serial entrepreneur and management executive with over 20 years of experience in the technology industry, with a specialization in the banking and retail industries. Simon works closely with clients on strategies to improve sales performance and operational efficiency.
Chris Zaske, Vice President, Enterprise Workforce Optimization Practice, Verint® Systems
Chris Zaske brings over 25 years of experience in enhancing business management process and helping organizations consolidate operational structures in both the front office and back office. He has managed over 100 projects worldwide generating substantive results in workforce management, process design and systems integrations. Chris is an accomplished author and speaker, having been the feature speaker in numerous industry forums, including BAI’s TransPay, ICMI ACCE, TAWPI/IAPP FUSION conferences, the UK’s Professional Planning Forum (PPF) Back-office Planning Seminars, Australian Banking & Finance Magazine’s Business Transformation Panel, IQPC/ Shared Services & Outsourcing Week in India.
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