The financial services industry – and retail banking, in particular – are under pressure from all sides to change. The regulatory environment, the state of the economy, technology developments, and changing consumer demographics are converging to reshape the industry. What will emerge?

Ron Shevlin, Aite Group Senior Analyst, and Brad Jones, Equifax Vice President of Retail Banking Solutions, will discuss:

• What is driving market change? How are better educated and more affluent consumers forcing new demands on the financial services industry? Why is the mobile channel going to have a bigger impact on the industry than the online channel? Return on equity and corporate profitability levels have been inexorably altered, and won’t return to historical levels without radical change to the industry.
• What new trends are impacting the industry? Three changes in the industry will have a profound impact on financial institutions: The rise of NeoChecking accounts (and the decline of checking accounts), the separation of production and distribution (“gold labeling”), and a laser focus on financial performance as the key differentiating factor.
• What role will Big Data play? How will FI’s harness the power of Big Data to uncover new revenue opportunities? What are the emerging data sources and analytics that will drive this insight?