Industrialized operations for retail banking: the foundation for defense and offense in volatile market conditions

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The global retail banking industry has significantly evolved in the last few decades. The advent of technology coupled with shifting profit pools- both geographically and demographically- as well as rapidly evolving customer behavior has presented a unique set of challenges across channels, products and customers. As banks continue to cope with seismic shifts in their markets and customer base, the ability to adjust their business models will be a key factor for future success.

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