As mobile momentum in the workplace continues, so do the opportunities to leverage connected mobile devices to bolster security, enable new business capabilities and effectively defeat desktop-based malware. Entrust’s latest Infographic, Mobile Security: Perception vs. Reality, explores the perceptions of IT decision-makers and why more and more enterprises are investing in mobility in 2013 and beyond.

Organizations that have successfully implemented advanced decision management analytics have seen millions of dollars in new revenue and cost savings from fraud mitigation. However, there are challenges. From a tidal wave of big data to a lack of proficiency with sophisticated software, some projects seem to stall out and never get up and running. In this white paper, Rex Pruitt of Capgemini uses real-world case studies to show how to overcome roadblocks and provides compelling evidence – millions of dollars of evidence – that the effort is worth it.

Modeling affects decisions across your bank, from marketing to credit and fraud. A new white paper sponsored by FICO, A Framework for Model Governance: Opinions and Insights from Bankers Across North America (#FIN240755) April 2013, by Research Director, Michael Versace and Senior Research Analyst, Karen Massey from IDC Financial Insights reveals the need to realign governance programs with best practices.

Today, banking organizations face the significant challenge of demonstrating disciplined growth while shifting through an evolving risk landscape and heightened expectations from multiple stakeholders. A “satisfactory” rating in a regulatory examination is no longer acceptable; regulators expect banks to achieve “strong”. This white paper defines Getting to Strong initiatives and activities as “enterprisewide risk management” (ERM) concepts. Download to learn more.

The proliferation of mobile devices, from smartphones to tablets, is empowering customers all over the world. Now, they expect to engage with enterprises and brands on their terms. In order to get closer to customers and boost productivity, many companies are now investing in apps, with varying results. Read the paper to see why it pays to have an innovative, sound mobile app strategy in place—before looking to build compelling systems of engagement.

The digital revolution has empowered the consumer. This shift is also driving a change in the way marketing and IT leaders support their organizations’ initiatives in engaging with customers. This video discusses how CMOs and CIOs can collaborate to make sense of vast amounts of data and forecast predictive insights. By integrating their initiatives and applying best practices, they can manage three key imperatives: delivering value to empowered customers, fostering lasting connections, as well as capturing value and measuring results.

A recent CEB TowerGroup report “Rethinking Multichannel Strategy” finds that 60% of customers with multichannel experience report that services offerings are consistent in the branch and web, yet it is not having the intended effect for financial institutions. Read CEB TowerGroup’s 3 steps to improve multichannel strategy.

More and more consumers are using tablets to access the Internet for a host of activities, including financial services. To capitalize on the way consumers use tablets, financial institutions should consider tablet banking as a new, distinct channel. Learn more about recent tablet banking trends and how to leverage the unique attributes of tablet devices when developing financial services for this channel.

Mobile devices continue to fight an inaccurate perception of not being as secure as traditional PCs, but a recent study suggests enterprises are investing more in mobile, and are making mobile security a high or critical priority in 2013. The Forrester Consulting study, “Mobility Helps Enterprises Enter a New Age,” was commissioned by Entrust Inc. to gain a better understanding of how mobile perception is changing for IT decision-makers in the enterprise.

Lenders are increasingly challenged to meet growth objectives and competitive pricing demands while maintaining credit quality standards. Fortunately, advances in underwriting are available that balance these often conflicting objectives. This whitepaper presents lending innovations through the use of a new credit score that can identify and capture higher-quality loans throughout the credit spectrum. Learn more about Credit Optics, a tool that leverages traditional and alternative credit data to achieve greater profitability and risk control.

The experiences that a customer has with a bank may have a significant impact on his or her long-term satisfaction, which can affect the ability of the first to retain the household and maximize lifetime value. It's critical that banks assign customers to the most appropriate service channel, as well as have a good understanding of the customers' needs.

Now more than ever, financial institutions face continued pressure to drive revenue growth, manage risk, maximize ROI on marketing and technology investments, and mitigate shareholder concerns. The use of metadata and reliable third-party data can give companies across all sectors, particularly financial institutions, insight they can use to drive immediate results while also solving their broader business intelligence challenges.

Retail financial institutions today are under pressure to keep up with evolving self-service technologies and meet consumer expectations around “on-demand” accessibility, consistency and choice. Learn about proven Best Practices when it comes to reducing consumer transaction failures, delivering seamless service integration across multiple channels and improving communications between modern applications and legacy core banking systems. Make the move to improve service delivery and operational efficiency within your multi-channel banking environment.

Stress testing is generally viewed one of two ways: a regulatory activity that must be endured or an opportunity to ascertain risks and take steps to mitigate their impact. Regardless of your organization’s approach to stress testing, the analysis can be improved with forecasting. In this white paper, learn about forecasting’s impact on modeling, process and reporting, as well as tips for enterprisewide CCAR management and workflow.

In an industry where brand loyalty is key, banks must work diligently to ensure top-notch service and customer outreach through every one of its channels. To truly engage consumers and turn them into loyal customers, financial institutions must move beyond traditional approaches to inspire emotional connections that generate stronger brand loyalty. Download the paper to find out how customer service and social media interactions are building positive emotional connections with customers.

As the effectiveness of direct mail wanes, banks are turning to a new low-cost tool to boost retail sales: real-time prescreen solutions. Download the paper to find out how banks have achieved take rates of 20% to 30% at the call center, and up to 60% at the teller line through real-time pre-screening.

With only 10% of customers responding to cross-sell efforts, banks need to sep up their sales game. Click here to find out more about how new data sources and better analytics can move banks toward customer-centric cross-sell programs that feature higher acceptance rates, greater share of wallet, and more satisfied customers.

This white paper is the second in a series of quarterly reports that draw upon the American Banker Executive Forum, a unique survey panel comprised of senior banking company executives who read American Banker and attend its professional conferences. The report also represents the findings from a syndicated research initiative in partnership with bank technology and payment systems specialists Tata Consultancy Services and TSYS.

Financial services organizations are no strangers to the idea of analyzing behavioral patterns to detect fraud. But fraud experts agree that examining internal customer data alone is not enough. Velocity detection using external consortium data can be combined with pattern detection to form a powerful deterrent to fraud.

With criminals stealing identities or making up bogus ones based on real social security numbers, financial services companies need better ways to guard against deception during the account opening process. The best strategy involves multiple layers of defense.

The long-term profitability of a customer is often determined within the first few minutes of the account opening process. Armed with the right tools, representatives can easily optimize profitable relationships or avoid potentially money-losing ones. The key is to go beyond traditional credit and risk measures by including insights into income, employment and wealth.