Did you know the average cost of originating a mortgage climbed from $2,291 in 2009 to $3,353 in 2013? That’s because today, mortgage lenders must comply with about 350 different federal, state and local rules. This paper examines the subtle ways in which increasingly stringent laws and regulations are affecting the mortgage industry and leading to higher costs and risk for lenders. You’ll also learn how compliance automation solutions can help make the process of compliance more scalable, consistent and reliable to reduce costs and noncompliance risk.

The digital revolution has empowered the consumer. This shift is also driving a change in the way marketing and IT leaders support their organizations’ initiatives in engaging with customers. This video discusses how CMOs and CIOs can collaborate to make sense of vast amounts of data and forecast predictive insights. By integrating their initiatives and applying best practices, they can manage three key imperatives: delivering value to empowered customers, fostering lasting connections, as well as capturing value and measuring results.

The proliferation of mobile devices, from smartphones to tablets, is empowering customers all over the world. Now, they expect to engage with enterprises and brands on their terms. In order to get closer to customers and boost productivity, many companies are now investing in apps, with varying results. Read the paper to see why it pays to have an innovative, sound mobile app strategy in place—before looking to build compelling systems of engagement.

A recent CEB TowerGroup report “Rethinking Multichannel Strategy” finds that 60% of customers with multichannel experience report that services offerings are consistent in the branch and web, yet it is not having the intended effect for financial institutions. Read CEB TowerGroup’s 3 steps to improve multichannel strategy.

More and more consumers are using tablets to access the Internet for a host of activities, including financial services. To capitalize on the way consumers use tablets, financial institutions should consider tablet banking as a new, distinct channel. Learn more about recent tablet banking trends and how to leverage the unique attributes of tablet devices when developing financial services for this channel.

Lenders are increasingly challenged to meet growth objectives and competitive pricing demands while maintaining credit quality standards. Fortunately, advances in underwriting are available that balance these often conflicting objectives. This whitepaper presents lending innovations through the use of a new credit score that can identify and capture higher-quality loans throughout the credit spectrum. Learn more about Credit Optics, a tool that leverages traditional and alternative credit data to achieve greater profitability and risk control.

Now more than ever, financial institutions face continued pressure to drive revenue growth, manage risk, maximize ROI on marketing and technology investments, and mitigate shareholder concerns. The use of metadata and reliable third-party data can give companies across all sectors, particularly financial institutions, insight they can use to drive immediate results while also solving their broader business intelligence challenges.

The experiences that a customer has with a bank may have a significant impact on his or her long-term satisfaction, which can affect the ability of the first to retain the household and maximize lifetime value. It's critical that banks assign customers to the most appropriate service channel, as well as have a good understanding of the customers' needs.

The CRO is responsible for executing the risk program and providing another line of defense in protecting enterprise value. No other individual, function or group in a financial institution is charged with viewing performance exclusively from a risk perspective. This white paper discusses six key success factors for positioning the CRO.

Stress testing is generally viewed one of two ways: a regulatory activity that must be endured or an opportunity to ascertain risks and take steps to mitigate their impact. Regardless of your organization’s approach to stress testing, the analysis can be improved with forecasting. In this white paper, learn about forecasting’s impact on modeling, process and reporting, as well as tips for enterprisewide CCAR management and workflow.

In an industry where brand loyalty is key, banks must work diligently to ensure top-notch service and customer outreach through every one of its channels. To truly engage consumers and turn them into loyal customers, financial institutions must move beyond traditional approaches to inspire emotional connections that generate stronger brand loyalty. Download the paper to find out how customer service and social media interactions are building positive emotional connections with customers.

With only 10% of customers responding to cross-sell efforts, banks need to sep up their sales game. Click here to find out more about how new data sources and better analytics can move banks toward customer-centric cross-sell programs that feature higher acceptance rates, greater share of wallet, and more satisfied customers.

As the effectiveness of direct mail wanes, banks are turning to a new low-cost tool to boost retail sales: real-time prescreen solutions. Download the paper to find out how banks have achieved take rates of 20% to 30% at the call center, and up to 60% at the teller line through real-time pre-screening.

This white paper is the second in a series of quarterly reports that draw upon the American Banker Executive Forum, a unique survey panel comprised of senior banking company executives who read American Banker and attend its professional conferences. The report also represents the findings from a syndicated research initiative in partnership with bank technology and payment systems specialists Tata Consultancy Services and TSYS.

With criminals stealing identities or making up bogus ones based on real social security numbers, financial services companies need better ways to guard against deception during the account opening process. The best strategy involves multiple layers of defense.

Financial services organizations are no strangers to the idea of analyzing behavioral patterns to detect fraud. But fraud experts agree that examining internal customer data alone is not enough. Velocity detection using external consortium data can be combined with pattern detection to form a powerful deterrent to fraud.

The long-term profitability of a customer is often determined within the first few minutes of the account opening process. Armed with the right tools, representatives can easily optimize profitable relationships or avoid potentially money-losing ones. The key is to go beyond traditional credit and risk measures by including insights into income, employment and wealth.

This paper talks about a study conducted by Javelin Strategy & Research that examines the state of fraud within the electronic banking field. With customers integrating smart phones and the Internet into their everyday lives, fraud has become a larger issue within online, mobile and card banking, forcing financial institutions to improve their current prevention strategies. These efforts have focused on creating a proactive approach through integrating fraud analysis across channels, ID and device recognition, and performance metrics.