Lost opportunities, increased labor expenses, reputational damage – these are just some of the costs of sticking with a traditional legacy approach to credit card fraud and claims.
But banks can turn these challenging processes into an area of growth by taking advantage of the latest technology in their fraud and claims department, which other firms are already doing with success.
In this webinar, a panel of industry experts discuss:
- How Citizens Bank reimagined its credit card fraud and claims processes
- What the legacy building blocks were and how they changed them
- How they utilized core technologies to reduce errors, resolve claims faster and improve the customer experience
