Dileep Srinivasan is the vice president CRM & Global MDM Practice at Cognizant Technology Solutions. With more than 30 years of experience in the consulting arena, Srinivasan has contributed extensively to organizations, helping them derive strategic benefits and greater return on investment from their IT investments. He has been a key speaker at many global conferences covering wide varieties of topics such as strategic outsourcing, change management, call center management, Social CRM, and managed operations. In his current role, he is involved in the innovation of industry specific MDM solutions, Digital Channels enablement, data governance principles and establishing key partnerships to enable better value addition. Srinivasan has also provided key solutions to clients in the data governance and stewardship areas. He received his MBA from the National University of Singapore.
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Independent and authoritative analysis and perspective for the banking industry