Keith is the Analytics Leader for the Analytics Resource Center (ARC) at Westfield Group, a regional Property & Casualty insurance carrier in Westfield Center, Ohio. ARC�s primary goal is to drive the execution of business, agent and customer analytics across Westfield, while aligning its work with the organization�s strategy and goals. The group works with business leaders at all levels to increase understanding, adoption and use of analytics solutions to better inform decision making.Before joining Westfield, Keith�s background included eight years in corporate banking with Wachovia Corporation and five years as a management consultant for Deloitte Consulting, focusing on process and operational improvement. He holds an MBA from Northwestern University (Kellogg) and a BS from the Georgia Institute of Technology. Keith holds an Associate in Commercial Underwriting (AU) and Associate in Claims (AIC) designations.Previously at Westfield, he completed a nearly six-year corporate job rotation program in Claims, Business Intelligence and Commercial Lines Middle Market, holding front-line and leadership positions over that span. Before starting the rotation program, he was Director of Planning & Analysis for Westfield�s Agency Automation Group. He joined Westfield�s Information Technology unit in 2002 and worked on several projects related to agency automation and business planning. Keith served as a Westfield representative on the IIABA�s Agents Council for Technology (ACT) and the ACORD User Group Information Exchange (AUGIE). He also completed Westfield�s Emerging Leaders Program.
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Independent and authoritative analysis and perspective for the banking industry