Rich Ciarciello is a leader in the client centricity practice within BusinessEdge Solutions Inc. An expert in business operations and information systems, he provides thought leadership in the areas of client centricity, process design and technology application. For more than 18 years, Ciarciello has supported Fortune 500 companies in various leadership roles across the financial services, entertainment and communications industries. He assists organizations enhance, develop and implement technology solutions to improve business processes and increase operational efficiency in the areas of sales, marketing, customer care and relationship management, and customer data integration.
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Independent and authoritative analysis and perspective for the banking industry