Stacie Capshaw, a senior consultant with The Delphi Group in Boston, Massachusetts, has been transforming information, document and knowledge management theory into practice for more than 10 years. Capshaw's experience spans the realm of electronic document management systems, knowledge management, workflow, business process analysis and redesign, records automation, forms management and virtual library services. She may be contacted by e-mail at email@example.com.
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Independent and authoritative analysis and perspective for the banking industry