Sue Phelan is president of CustomerCentric Solutions, a division of SPSS Inc. She helps businesses increase revenue by providing an analytical environment that improves interactions with their customers. CustomerCentric Solutions provides software and analytic consulting that drives greater value from CRM initiatives. For more information e-mail email@example.com or call (800) 543-2185, ext. 3673.
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Independent and authoritative analysis and perspective for the banking industry