Opinions

Consumers have gotten used to mobile order, pay and delivery, and will require even greater innovation, says OnFleet's Khaled Naim.

Many financial institutions have made initial moves into real-time payments via P2P services, and the use cases will jump over time, says Fiserv's Matt Wilcox.

When life turns upside down, customers and employees need help with finding swift solutions to problems they may have never faced or even considered—and companies require innovation guided by more than a slide deck, says Western Union's Nicole Vogrin.

There’s a dynamic balance between the innovation and resiliency benefits of the messy, creative ferment of many smaller competitors, and an oligopoly or monopoly’s scale economies, says Intrepid Ventures' Eric Grover.

The decentralizing of business payments staff requires agility that's permanent, says Nvoicepay's Lauren Ruef.

Smaller institutions are relying on an issuing system that gives away control over card programs, says Corserv's David Luther.

During the past year we’ve seen some ingenious, innovative solutions addressing financial inclusion, and that will need to continue, says GPS CFO Richard Hodgson.

Payment companies in the near future will need to address the impacts of industry consolidation, pricing pressures, regulation, card-based technology solutions and spotting the proper niche, says Moneycorp Americas' Bob Dowd.

While fintech's advancement creates a pathway for innovation, it also expands exposure to unintended risk, says Flywire's Mike Massaro.

Smaller financial institutions and fintechs need to work together to continue closing the unbanked gap through expanded digital banking capabilities.