Chairperson's Letter

Ethics, reskilling, data management: the efforts to ready AI for prime time

Regions Bank is applying IBM Watson to customer service, Morgan Stanley is enforcing stricter data governance to its whole organization to improve AI engine results, Bank of America continues to fine-tune the way Erica, its AI-based virtual assistant, gives advice to customers.

These are just a few examples of the ways financial companies keep rolling out innovative AI projects that change the way they do everything from marketing to fraud detection to anti-money-laundering to customer service and beyond. They’re tackling the more challenging aspects of implementing AI: explaining it to regulators, reskilling employees to do different jobs as their existing jobs go to bots, testing their algorithms for signs of bias, and cleaning and organizing data so that the AI machines have accurate and up-to-date information.

At this year’s BankAI, practitioners and business leaders will share how they’re deploying AI in the real world and overcoming the hurdles that crop up. Join us to learn, network, and get your AI questions answered.

Penny Crosman
Editor at Large, American Banker
Conference Chairperson