Financial companies continue to move forward with AI: in lending, marketing, customer service, fraud detection, anti-money laundering efforts, authentication, cybersecurity, virtual assistants, virtual advice, recruiting, employee training and more.
At the same time, they’re making thoughtful decisions to guide their AI engines carefully. Ensuring that AI-driven lending broadens access to credit to more people, rather than allowing inadvertent discrimination to creep in. Creating chatbots that give customers better answers to their questions without accidentally making mistakes or offending people. Retraining employees to perform new types of work as some tasks they formerly performed get shifted to artificial intelligence software.
BankAI will bring together visionaries, practitioners and business leaders who are working through these questions and finding the sweet spot for artificial intelligence, where it improves products and services and brings efficiencies without creating unintended consequences.