Agenda

All Days
Sunday, June 7
1:00 p.m. - 6:00 p.m.
Early registration
7:00 p.m. - 10:00 p.m.
Welcome party at Austin Taco Project at the Hilton Austin
Sponsored by
Monday, June 8
8:30 a.m. - 12:00 p.m.
Welcome station
Sponsored by
8:30 a.m.
Registration opens
9:15 a.m.
Digital Banking fintech tour departs
*Open to bankers only
Sponsored by
11:30 a.m.
Limelight stage kickoff
Sponsored by
12:00 p.m.
12:10 p.m. - 12:25 p.m.
Digital to the core
Delivering digital features our customers...
12:25 p.m. - 12:40 p.m.
1:00 p.m. - 1:25 p.m.
Spotlighting leading experiences at award-winning banks
Digital banking is ever evolving and...
1:25 p.m. - 1:45 p.m.
Keynote
Sponsored by
1:45 p.m. - 3:15 p.m.
Live demos 1-9
Live product demos that will showcase innovative platforms or products in the digital banking market.
3:15 p.m. - 3:45 p.m.
Networking and refreshment break
3:15 p.m. - 3:40 p.m.
A story about the first fintech to buy a bank
Sponsored by
3:45 p.m. - 4:15 p.m.
Data
Opening remarks
Biz Banking
Opening remarks
The Customer Journey
Opening remarks
VC Spotlight
The world of fintech investing at CitiVentures
4:20 p.m. - 5:25 p.m.
VC Spotlight
What VCs and I-Bankers are looking for in the new fintech cycle
Late-stage fintech equity funding deals just...
4:20 p.m. - 4:50 p.m.
Biz Banking
Not just Etsy sellers and Uber drivers – Diverse financial needs of the gig economy
Gig workers represent an increasingly diverse...
The Customer Journey
What journey is your customer taking?
Hear Gallup and US Bank discuss best practices for...
4:55 p.m. - 5:25 p.m.
Data
The dawn of autonomous banking
For centuries, banks have been building better...
Biz Banking
Digital account opening: Finally a priority?
Most banks have yet to adopt small business...
The Customer Journey
Customer journey mapping
Customer needs in a Digital world are ever evolving...
5:30 p.m.
Opening night reception
Sponsored by
7:00 p.m. - 9:00 p.m.
Exclusive axe throwing experience (by invite only)
Sponsored by
Executive dinner (by invite only)
Sponsored by
Tuesday, June 9
7:15 a.m.
Registration opens
7:15 a.m. - 8:00 a.m.
Breakfast briefing
Breakfast briefing
Sponsored by
Breakfast briefing
Sponsored by
Breakfast briefing
Sponsored by
8:00 a.m. - 8:10 a.m.
Chair’s opening remarks and Digital Banker of the Year announcement
8:10 a.m. - 8:35 a.m.
Building a cloud strategy and sticking to it
A conversation with the head of consumer technology at...
8:55 a.m. - 9:35 a.m.
Breakfast break in the innovation hall
9:00 a.m. - 9:35 a.m.
9:35 a.m. - 11:05 a.m.
Live demos 10-18
Live product demos that will showcase innovative platforms or products in the digital banking market.
11:05 a.m. - 11:35 a.m.
Digital Banking Conversions: Beyond the Platform — a Customer-Centric Approach
The financial services industry is undergoing rapid technological change. Consumer demand for everything digital is driving investments in new, technology-driven products and services, as well as digital platform conversions and upgrades. Ironically, while these changes are undertaken to improve the customer experience, financial institutions are often so focused on “getting it right” from the technology perspective, the customer experience does not get the critical attention it deserves. Approaching the conversion as a customer experience project, rather than a technology project, is the answer. Delivering a customer-centric, end-to-end conversion experience—beyond the technology itself to the experience surrounding the technology—mitigates disruption while also improving retention, boosting satisfaction and ensuring full monetization of the technology investment. This panel discussion will explore how putting the customer at the center of the digital transition journey has the power to turn high-impact technology events into high-reward customer experiences.
Sponsored by
11:55 a.m. - 12:10 p.m.
VC look: The landscape of fintech startups that are powering the digital transformation of banks
For every cool new fintech disruptor looking...
12:30 p.m. - 2:00 p.m.
An interactive experience on the Limelight Stage
Sponsored by
12:35 p.m. - 1:30 p.m.
Industry innovation lunch session
Sponsored by
Industry innovation lunch session
Sponsored by
Industry innovation lunch session
Sponsored by
Industry innovation lunch session
Sponsored by
Industry innovation lunch session
Sponsored by
Lunch in the Innovation Hall
1:30 p.m. - 2:00 p.m.
Dessert in the Innovation Hall
2:00 p.m. - 2:30 p.m.
The Future of Work
Opening remarks
Innovation
Opening remarks
Payments
Opening remarks
Mobile Banking
Opening remarks
2:35 p.m. - 3:05 p.m.
The Future of Work
Rethink, retrain, redeploy
How do firms compete in a market with...
Innovation
Creating a culture of intrapreneurship through innovation
Banking may be a highly regulated and...
Mobile Banking
3:10 p.m. - 3:40 p.m.
The Future of Work
Calling all tech talent!
Hiring top technology talent is crucial to moving...
Innovation
Innovation delivered: Lessons from Celent’s model bank awards
Celent named 24 Model Banks in a host of diverse...
Payments
Green Dot + Uber: Driving loyalty with banking-as-a-service
In this session, we’ll learn about the unique and growing...
Mobile Banking
A look under the hood of the digital banking revolution
The traditional model of innovation in banking has been...
3:45 p.m. - 4:15 p.m.
Networking break
3:50 p.m. - 4:10 p.m.
4:20 p.m. - 4:50 p.m.
The Future of Work
Session details to be announced!
Innovation
Payments
Cash (flow) is king
Small businesses today come in many shapes and sizes – from...
Mobile Banking
Enter the challenger banks
It’s been nearly 10 years since the first...
4:55 p.m. - 5:25 p.m.
The Future of Work
Innovation
Fintech innovation at a community banking level
What are the big trends in bank innovation? What will...
Payments
Start me up
An interactive panel discussion with innovative payment...
Mobile Banking
Amex mobile app + Lifestyle
How AMEX is weaving lifestyle services into the mobile app…
5:30 p.m. - 7:00 p.m.
Networking reception
Sponsored by
7:00 p.m. - 9:30 p.m.
Iron Works barbecue dinner (by invite only)
Sponsored by
Wednesday, June 10
7:15 a.m. - 8:00 a.m.
Breakfast briefing
Sponsored by
7:45 a.m.
Registration opens
8:15 a.m. - 8:25 a.m.
Chair’s recap of day one: Top 5 things we’ve learned so far
8:25 a.m. - 8:45 a.m.
Keynote: When the quarterback learns to dunk: Leadership lessons from U.S. Bank’s evolving digital transformation
8:45 a.m. - 9:10 a.m.
J.D. Power 2020 mobile app and online awards: Excellence from the customer’s perspective
Join Bob Neuhaus as he announces...
9:10 a.m. - 9:49 a.m.
Breakfast in the innovation hall
9:10 a.m. - 9:50 a.m.
9:50 a.m. - 10:15 a.m.
Financial data: The fuel behind the fintech ecosystem
In a three-way conversation, Plaid's...
Sponsored by
10:15 a.m. - 10:40 a.m.
BBVA USA retail banking: Blending the best in branches and digital
Brick-and-mortar isn't dead, in fact, at BBVA USA it's the next big thing in digital. BBVA USA's Head of Digital Engagement Cody Sparks and Head of Retail Customer Solutions Manolo Moure lead a conversation about how blending the best of human touch and digital has led to success for the bank's Retail Network.
10:40 a.m. - 11:00 a.m.
How banks and technology companies can fuel growth and profitability
Today’s customers are increasingly choosing big banks to meet...
Sponsored by
11:20 a.m.
Conference concludes
Sunday, June 7
1:00 p.m. - 6:00 p.m.
Early registration
7:00 p.m. - 10:00 p.m.
Welcome party at Austin Taco Project at the Hilton Austin
Sponsored by
Monday, June 8
8:30 a.m. - 12:00 p.m.
Welcome station
Sponsored by
8:30 a.m.
Registration opens
9:15 a.m.
Digital Banking fintech tour departs
*Open to bankers only
Sponsored by
11:30 a.m.
Limelight stage kickoff
Sponsored by
12:00 p.m.
12:10 p.m. - 12:25 p.m.
Digital to the core
Delivering digital features our customers...
12:25 p.m. - 12:40 p.m.
1:00 p.m. - 1:25 p.m.
Spotlighting leading experiences at award-winning banks
Digital banking is ever evolving and...
1:25 p.m. - 1:45 p.m.
Keynote
Sponsored by
1:45 p.m. - 3:15 p.m.
Live demos 1-9
Live product demos that will showcase innovative platforms or products in the digital banking market.
3:15 p.m. - 3:45 p.m.
Networking and refreshment break
3:15 p.m. - 3:40 p.m.
A story about the first fintech to buy a bank
Sponsored by
3:45 p.m. - 4:15 p.m.
Data
Opening remarks
Biz Banking
Opening remarks
The Customer Journey
Opening remarks
VC Spotlight
The world of fintech investing at CitiVentures
4:20 p.m. - 5:25 p.m.
VC Spotlight
What VCs and I-Bankers are looking for in the new fintech cycle
Late-stage fintech equity funding deals just...
4:20 p.m. - 4:50 p.m.
Biz Banking
Not just Etsy sellers and Uber drivers – Diverse financial needs of the gig economy
Gig workers represent an increasingly diverse...
The Customer Journey
What journey is your customer taking?
Hear Gallup and US Bank discuss best practices for...
4:55 p.m. - 5:25 p.m.
Data
The dawn of autonomous banking
For centuries, banks have been building better...
Biz Banking
Digital account opening: Finally a priority?
Most banks have yet to adopt small business...
The Customer Journey
Customer journey mapping
Customer needs in a Digital world are ever evolving...
5:30 p.m.
Opening night reception
Sponsored by
7:00 p.m. - 9:00 p.m.
Exclusive axe throwing experience (by invite only)
Sponsored by
Executive dinner (by invite only)
Sponsored by
Tuesday, June 9
7:15 a.m.
Registration opens
7:15 a.m. - 8:00 a.m.
Breakfast briefing
Breakfast briefing
Sponsored by
Breakfast briefing
Sponsored by
Breakfast briefing
Sponsored by
8:00 a.m. - 8:10 a.m.
Chair’s opening remarks and Digital Banker of the Year announcement
8:10 a.m. - 8:35 a.m.
Building a cloud strategy and sticking to it
A conversation with the head of consumer technology at...
8:55 a.m. - 9:35 a.m.
Breakfast break in the innovation hall
9:00 a.m. - 9:35 a.m.
9:35 a.m. - 11:05 a.m.
Live demos 10-18
Live product demos that will showcase innovative platforms or products in the digital banking market.
11:05 a.m. - 11:35 a.m.
Digital Banking Conversions: Beyond the Platform — a Customer-Centric Approach
The financial services industry is undergoing rapid technological change. Consumer demand for everything digital is driving investments in new, technology-driven products and services, as well as digital platform conversions and upgrades. Ironically, while these changes are undertaken to improve the customer experience, financial institutions are often so focused on “getting it right” from the technology perspective, the customer experience does not get the critical attention it deserves. Approaching the conversion as a customer experience project, rather than a technology project, is the answer. Delivering a customer-centric, end-to-end conversion experience—beyond the technology itself to the experience surrounding the technology—mitigates disruption while also improving retention, boosting satisfaction and ensuring full monetization of the technology investment. This panel discussion will explore how putting the customer at the center of the digital transition journey has the power to turn high-impact technology events into high-reward customer experiences.
Sponsored by
11:55 a.m. - 12:10 p.m.
VC look: The landscape of fintech startups that are powering the digital transformation of banks
For every cool new fintech disruptor looking...
12:30 p.m. - 2:00 p.m.
An interactive experience on the Limelight Stage
Sponsored by
12:35 p.m. - 1:30 p.m.
Industry innovation lunch session
Sponsored by
Industry innovation lunch session
Sponsored by
Industry innovation lunch session
Sponsored by
Industry innovation lunch session
Sponsored by
Industry innovation lunch session
Sponsored by
Lunch in the Innovation Hall
1:30 p.m. - 2:00 p.m.
Dessert in the Innovation Hall
2:00 p.m. - 2:30 p.m.
The Future of Work
Opening remarks
Innovation
Opening remarks
Payments
Opening remarks
Mobile Banking
Opening remarks
2:35 p.m. - 3:05 p.m.
The Future of Work
Rethink, retrain, redeploy
How do firms compete in a market with...
Innovation
Creating a culture of intrapreneurship through innovation
Banking may be a highly regulated and...
Mobile Banking
3:10 p.m. - 3:40 p.m.
The Future of Work
Calling all tech talent!
Hiring top technology talent is crucial to moving...
Innovation
Innovation delivered: Lessons from Celent’s model bank awards
Celent named 24 Model Banks in a host of diverse...
Payments
Green Dot + Uber: Driving loyalty with banking-as-a-service
In this session, we’ll learn about the unique and growing...
Mobile Banking
A look under the hood of the digital banking revolution
The traditional model of innovation in banking has been...
3:45 p.m. - 4:15 p.m.
Networking break
3:50 p.m. - 4:10 p.m.
4:20 p.m. - 4:50 p.m.
The Future of Work
Session details to be announced!
Innovation
Payments
Cash (flow) is king
Small businesses today come in many shapes and sizes – from...
Mobile Banking
Enter the challenger banks
It’s been nearly 10 years since the first...
4:55 p.m. - 5:25 p.m.
The Future of Work
Innovation
Fintech innovation at a community banking level
What are the big trends in bank innovation? What will...
Payments
Start me up
An interactive panel discussion with innovative payment...
Mobile Banking
Amex mobile app + Lifestyle
How AMEX is weaving lifestyle services into the mobile app…
5:30 p.m. - 7:00 p.m.
Networking reception
Sponsored by
7:00 p.m. - 9:30 p.m.
Iron Works barbecue dinner (by invite only)
Sponsored by
Wednesday, June 10
7:15 a.m. - 8:00 a.m.
Breakfast briefing
Sponsored by
7:45 a.m.
Registration opens
8:15 a.m. - 8:25 a.m.
Chair’s recap of day one: Top 5 things we’ve learned so far
8:25 a.m. - 8:45 a.m.
Keynote: When the quarterback learns to dunk: Leadership lessons from U.S. Bank’s evolving digital transformation
8:45 a.m. - 9:10 a.m.
J.D. Power 2020 mobile app and online awards: Excellence from the customer’s perspective
Join Bob Neuhaus as he announces...
9:10 a.m. - 9:49 a.m.
Breakfast in the innovation hall
9:10 a.m. - 9:50 a.m.
9:50 a.m. - 10:15 a.m.
Financial data: The fuel behind the fintech ecosystem
In a three-way conversation, Plaid's...
Sponsored by
10:15 a.m. - 10:40 a.m.
BBVA USA retail banking: Blending the best in branches and digital
Brick-and-mortar isn't dead, in fact, at BBVA USA it's the next big thing in digital. BBVA USA's Head of Digital Engagement Cody Sparks and Head of Retail Customer Solutions Manolo Moure lead a conversation about how blending the best of human touch and digital has led to success for the bank's Retail Network.
10:40 a.m. - 11:00 a.m.
How banks and technology companies can fuel growth and profitability
Today’s customers are increasingly choosing big banks to meet...
Sponsored by
11:20 a.m.
Conference concludes