Sumit Deshpande currently serves as the VP of Customer Success at CRMNEXT, the world’s largest CRM solution for financial institutions with more than a million team members and a billion customers across 65,000 branches on the platform. As a driver of digital transformation in software technology and financial services, Sumit led innovation and product development organizations at world-class companies such as CA Technologies (now Broadcom), BB&T, Fidelity Investments, and others. He directed teams to release visionary solutions including a location-aware wireless network and mobile device management system, an award-winning mobile banking suite, and a ground-breaking digital customer onboarding platform. Sumit is a passionate advocate for both transforming customer experience with a holistic human+digital perspective and for making technology a tool for everyday success. In his current role, Sumit works closely with financial institutions to leverage CRM for success in today’s competitive market by empowering employees to connect with customers and grow deep and lasting business relationships.