Driving Profitability in Small Business Banking

11:45 a.m. - 12:30 p.m.
What is the value of a small business customer? Can banks make money in small business lending? Drawing on new benchmarks, Oliver Wyman will share perspectives on how banks can overcome revenue/cost challenges spanning processes, pricing and digitization to increase profitability. This will set the context for a spirited dialogue with a panel of some leading small business bankers addressing the current state of the market and future directions for small business lending.