Leveraging Digital Banking to Improve the Small Business Customer Experience

4:15 p.m. - 4:45 p.m.
As financial institutions seek new and innovative ways to expand their reach to small businesses owners while keeping costs in line and meeting customer satisfaction expectations, many are looking toward digital banking to augment their branch capabilities. Many of these institutions are looking to replicate the shift toward the increased use of online and mobile banking in their small business lines of business. This shift means opportunities – and challenges – for today’s financial institutions, as they strive to get the right balance of touch and technology.