Jeanne Lapak

Head of Business Banking Sales, Citizens Bank
Jeanne Lapak
Jeanne Lapak is the head of Business Banking Sales for Citizens Bank. Her team team serves the banking needs of more than 330,000 businesses across the 11 states. She oversees more than 400 sales colleagues with responsibility for business customers with up to $25 million in annual sales. She is responsible for advancing the business line’s growth and profitability by leading sales and customer experience efforts.

Jeanne has more than 25 years experience in the financial industry, with extensive leadership experience in strategic development and planning, product support and sales focusing on retail and commercial banking.

Before joining Citizens in August 2017, Jeanne was Director of Retail Products at Santander for the Consumer and Business Banking products group where she was responsible for P&L management of $42 billion in deposits, $230 million in fees and more than $1 billion in annual revenue. Previously, she was the Segment Director for Small Business at Santander where she oversaw the small business sales force, product development teams and acquisition and portfolio management teams.

She also held a number of positions at JP Morgan Chase supporting Small Business Banking, including leading the Credit Products group and leading the Cash Management Products group.

Jeanne completed the JP Morgan Chase formal credit training program. She holds a B.S. in Computer Information Systems from Bentley University.