Nicol Matthews

Chief Operating Officer , Charlotte Metro Federal Credit Union
Nicol Matthews is the Chief Operating Officer for Charlotte Metro Federal Credit Union located in Charlotte, North Carolina. As the COO, she oversees the human resources, training, and marketing and branding efforts of the credit union, as well as leads the branch network, mortgage and commercial lending divisions. Since joining the credit union in late 2007, they have experienced significant growth in assets, membership, brand awareness and loan growth, which includes an established commercial loan portfolio that began in late 2008 with a current balance of over $54 million. She also serves as the Vice Chair for the Board of Directors of Innovative Business Solutions, a commercial lending CUSO based in Columbia, South Carolina.

Prior to this role, Matthews was the Vice President of Severn Savings Bank in Annapolis, Maryland. During her time at Severn Savings Bank, she implemented a sales culture to include commercial account acquisition, created a Branch Operations Department to improve efficiencies, and developed a thriving partnership with the Chesapeake Bay Foundation that continues to give back to the community. Prior to joining Severn Savings Bank, she was the Regional Vice President for Sandy Spring Bank in Olney, Maryland and led 15 branches through continued loan and deposit growth over several years.