Track Information

Client Engagement

Sessions in this track will focus on hiring, managing, training, supporting, and coaching the right people to execute strategy, improve performance, differentiate your bank. As well as how reach the right customer through analytics, AI, market. Tracking touch points across the organization. Unified customer experience across channels. Leveraging data to design and direct targeted sales efforts and customized offers. Integrating sales and marketing.

Innovation and Partnerships

Sessions in this track will be around what do we need to innovate and how do we do that? Technologies we should be paying attention to. Best practices for choosing Fintech partners in credit, payments, and beyond. Tech trends in other countries. Digital currencies in the small business space. And we'll discuss what does "the branch of the future" look like for microbusiness and small business banking. Best practices in digital banking and apps for small business. Artificial intelligence.

Profitable Lending

Sessions in this track will focus around demand for conventional small business loans remains soft, what lending products and strategies make sense? SBA, cards, and real estate? Something else? And how to ramp up volume.