The vast majority of consumers said they were satisfied with customer service in the financial services industry, according to fourth-quarter data from a Zendesk, which provides web-based customer support to a variety of industries.

Fewer midmarket companies are expecting to seek financing this year as balance sheets have become stronger, according to a new report from Deloitte.

The board at Shore Bancshares (SHBI) of Easton, Md., has voted to suspend its one cent per share quarterly cash dividend following its $3 million loss in the first quarter.

Members of HarborOne Credit Union in Brockton, Mass., would not be better served by the credit union's plan to convert to a savings bank, according the nation's top credit union regulator.

A coalition of consumer and community groups is urging regulators to crack down on a Florida bank that is issuing prepaid cards for payday lender CheckSmart.

HSBC's U.S. bank will transfer roughly $52 billion of residential servicing rights to PHH Corp., which also will absorb two-thirds of its mortgage work force. No money will change hands in the transaction, HSBC said.

Barclays U.S. has started offering online-only, high-yield savings accounts and certificates of deposit to U.S. customers, in an effort to drum up deposits.

DEARBORN, Mich. – The former Rouge (Works) Steel CU representing Ford auto workers, is celebrating its makeover to community charter as a result of its recent merger with Chief Financial FCU, with special loan and CD deals.

GRAND RAPIDS, Mich. -- Lake Michigan CU plans to open a “second corporate office” in the current Rockford Construction Co. headquarters in nearby Cascade Township.

The Office of the Comptroller of the Currency closed Security Bank in North Lauderdale, Fla., on Friday, bringing the total number of failures so far in 2012 to 23.

Cardinal Bankshares, a Floyd, Va., company also alleges in a lawsuit that Henry Logue attempted to sell the company without the board's permission.

A mock news story this past week from the satirical paper The Onion imagines a new talking credit-card product that encourages consumer purchases with the power of the human voice.

Suffolk Bancorp (SUBK) swung to a profit in the first quarter as the Riverhead, N.Y., company continued to shed the problem assets that dogged it for much of 2011.

Investors in Sterling Bancorp in New York voted against the compensation package of CEO Louis Cappelli and other executives. In contrast, shareholders supported pay at Sandy Spring Bancorp and Orrstown Financial earlier this week.

Few so-called good bank/bad bank deals have been completed, with regulators or investors serving as key impediments. Bar Harbor Bankshares hopes to become the second acquirer in the past two months to complete such an acquisition.

Hope Hardison, Wells Fargo's director of human resources, reveals the thinking behind the bank's executive pay policies and explains why CEO John Stumpf deserved a raise this year.

The Federal Housing Administration is "by no means out of the woods," former commissioner and current Mortgage Bankers Association CEO David Stevens says.

The Consumer Financial Protection Bureau sees non-bank services as most in need of new regulation, Director Richard Cordray says. In a speech and subsequent interview, he discusses the progress of CFPB enforcement actions and the weakness of data on consumer finance practices.

Ailing Liberty Bank in West Des Moines, Iowa, is selling three more of its branches in its home state as part of an ongoing quest to trim overhead and bolster its capital levels.

Jay Sidhu has stepped down as the chairman of Atlantic Coast Financial because he believes the Jacksonville, Fla., company was failing to “mitigate or significantly reduce risks facing the bank.”