Personalized experiences are becoming more prevalent in banking with digital assistants and apps, thanks to AI. Getting more women on boards is part of the job for JPMorgan Chase's Karen Simon. Why aren't 'good guys' better allies? (Carrie Fisher sure is.)
Total loans fell 1.6% at the North Carolina-based regional bank, which has been scaling back in key segments such as residential mortgages and auto. Wider margins offset that reduction, but earnings were flat and revenue growth small.
Strong gains in net interest income offset a decline in fee income, but a recent settlement with the federal government over alleged misconduct at its Wilmington Trust unit weighed on the Buffalo company's overall results.
The embattled company has begun offering cash bonuses to certain customers who open accounts, but at least for now pricey deposit rates would not ensure that customers stick around, executives said Friday.