All-In-One Contact Center TargetsCUs
OAKBROOK TERRACE, Ill. - (01/20/05) -- Apropos Technology said it hasintroduced Apropos for Credit Unions, a new product that bundlesthe company's multi-channel interaction management suitespecifically for credit unions. The system allows credit unions toprioritize call center interactions by routing voice, email, web orfax contacts. It can also ensure that contacts made by creditunion's most significant members are responded to first and by themost appropriate member service representative. It also providesguaranteed email response times, and supports live assistance overthe Internet for loan completion and other services.