Member-directed ACH transfers and electronic bill pay help place a $31-million CU here in the
That according to Cathy Bolling, manager at Tuscaloosa VA FCU (TVACU). "If we don't offer electronic payments to our
Many large CUs, industry analysts, and national associations agree with Bolling, marking 2003 as the year of account account-to-
Tuscaloosa VA FCU this month is offering its 3,000 members a plush electronic payment platform, which includes A2A, P2P,
Called Bill Pay-e Plus and provided by Elizabethtown, Ky.-based iPay LLC, the outsourced service also features member-specific
Bolling said the platform should act as a magnet, pulling in members and potential members to use TVACU's Internet branch as a
Still, member adoption rates for the bill payment feature probably won't be something to brag about for a while, Bolling said. "I
And penetration of A2A and P2P will probably be even smaller. "We don't expect a whole lot of membership to use P2P and
Despite the small potential penetration for online member-directed payments in the short term, the $31 million CU is "future-
Besides, electronic services at the CU often "catch on like wildfire," Bolling continued. Because members all work and bank at
Bill presentment, another up-and-coming electronic payments initiative that could require less set-up time for members, isn't
The cost of Bill Pay-e Plus wasn't much of an issue for TVACU. "Our membership is employees of the VA hospital, and we are
How Pricing Will Work
That means Bill Pay-e Plus pricing will be attractive to members. "We're going to offer the services free through the end of the
In January, members can continue to make payments online for free if they maintain three additional qualified CU products, such
Employees were the first to test Bill Pay-e Plus in early May, and qualified members will follow suit this week, Bolling said.
TVACU members started showing an interest in online bill payment services three years ago, Bolling said. "Now, we're finally