Arkansas FCU Implements Multi-ChannelContact Center Solution

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JACKSONVILLE, Fla. - (06/08/05) -- Arkansas FCU said it has enhancedits customer support center operations with management softwarefrom Apropos Technology. The Apropos Interaction Management Suiteincludes multi-channel functionality, voice-mail self-service andautomatic callback options. The software's tracking capabilitiesallow the $400 million credit union to analyze productivity of thecustomer support center in real-time.

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