Charter Oak FCU To Introduce ConciergeServices

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GROTON, Ct. - (12/13/04) -- Charter Oak FCU is taking memberservice to a new level. The $430 million credit union isintroducing concierge service in the lobbies of its branches toguide members to appropriate member service representatives. Theconcierges, to be known as 'member relations coordinators,' will bemore than just greeters, but will be fully knowledgeable about allof the products and services provided by the credit union. Theconcierge service is similar to 'lobby managers' introducedrecently by Bank of America to greet and steer customers as theyenter branches.

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