Full-Steam Ahead For Navy Fed's Huge CallCenter

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PENSACOLA, Fla. - (04/07/06) -- Navy FCU is preparing to breakground on the second phase of its 350,000 square-foot call centerhere, the biggest call center among credit unions. Phase one wasopened two years ago this month and employs about 500representatives in 56,000 square-feet of space. Phases two andthree will add another 1,000 employees in 300,000 square-feet, thecredit union giant's largest facility outside of its Vienna, Va.,headquarters. The facility will also include cafeteria space,fitness rooms, a family center, and a 1,200-car parking garage.Total cost of the project is estimated to be as much as $10million. The project is located on a 19-acre lot on theBell-Heritage Oaks corporate campus outside the city ofPensacola.

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