FurstPerson Helps Navy FCU Screen CallCenter Agents

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VIENNA, Va. - (01/05/05) -- Navy FCU said it has signed withFurstPerson to help it improve its screening and hiring of contactcenter agents. The $22 billion credit union will use the company'sCC Audition, a simulation tool that combines a multimedia jobpreview with interactive call scenarios that can assess acandidate's abilities. CCU Audition is a web-based simulation of acontact center that assesses candidates in computer skills, rapidinformation processing and multi-tasking, general learning,customer focus, problem solving and influence, persuasion, andcompetitive positioning.

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