DataSafe Interfaces With NLQ
VALLEY FORGE, Penn.- USERS Inc. announced that it has integrated its DataSafe system with The Maxxar Corp.'s natural language-based audio-response system. Maxxar's Natural Language Query capability interfaces to DataSafe via Connect-I.T., USERS', OFX-enabled middleware solution, which enables rapid and streamlined interfacing of any application that adheres to the pervasive OFX standard, according to the company. The natural language capability is already live with several USERS credit union clients, with more installations scheduled for this year.
"Through Maxxar's speech recognition system, USERS is offering credit unions a valuable extension of their electronic delivery vehicles," said Larry Tankeloff, USERS' Senior Vice President. "One of the easiest ways to request service is to ask for it personally. As members become more accustomed to speech recognition technology in many facets of their lives, they're increasingly likely to expect it from their credit unions."
Maxxar's natural language voice response system greatly simplifies phone-based service by enabling members to conduct transactions or ask questions by speaking normally, USERS stated. In turn, credit unions can speed member service and improve satisfaction by eliminating the need to use a keypad to respond to prompts. The first USERS' client live with the natural language system was the $509-million FORUM Credit Union, Indianapolis. For info: www.fiserv.com.
Large Crowd Gets XP2 Preview
MOORPARK, Calif.-XP Systems previewed its new information management system before its Annual Customer Conference in Tucson, Ariz.
More than 600 people were on hand, the highest attendance ever, to get a first look at XP2, the next-generation information management system XP Systems will begin deploying to its customer base in 2002. The XP2 system is the successor to FOCUS XP, a data processing system in use at nearly 300 credit unions nationwide. XP Systems said it will deliver XP2 in controlled phases starting in February 2002.
Along with the preview of the new system, the Conference featured three days of technology breakout sessions and exhibits from XP Systems and its business partners.
For info: www.fiserv.com.
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