Shared Branches Being Shopped
INDIANAPOLIS-The 12 service centers in Indiana's Shared Branch Network are employing the SERV!CE EXPER!ENCES program from Support Financial Resources. The mystery shopping program is designed to provide a realistic measure of service quality, according to SFR President Rhonda Sheets. The shared branches' internal branding for the initiative is, "It's All About ME!" (ME is an acronym for "Member Experience"). For info: 800.444.5465, extension 104 or www.serviceexperiences.com.
EECU Signs With PSCU Financial
ST. PETERSBURG, Fla.- Educational Employees Credit Union of Fresno, Calif. has signed a five-year agreement to convert its 62,600 debit and 23,000 ATM cards to PSCU Financial Services' DebitAdvantage platform. PSCU Financial Services will process both signature and PIN-based transactions. EECU also selected the NYCE Network as a complement to its current network. Educational Employees, a long time member-owner of PSCU Financial Services, currently uses the company to process its 26,700 credit cards. This new agreement provides the credit union with a single-point of processing for both credit and debit programs that utilizes the largest transaction operations in the country. It also gives Educational Employees CU's debit cardholders access to PSCU Financial Services' respected 24 x 7 Contact Centers and its experienced staff.
TWS, PPS Enter Into Agreement
DUNEDIN, Fla.-TWS Systems, Inc., a provider of ATM management and transaction processing solutions, has entered into an agreement with Primary Payment Systems (PPS) to add its DEPOSIT CHEK service to TWS' ALERT MANAGER product group. The two companies have a longstanding relationship; however, this partnership represents their first major strategic venture. ALERT MANAGER allows credit unions to customize their own fraud prevention criteria.
The system reviews every financial transaction within an institution and sends an alert whenever any of the pre-set fraud prevention criteria is met. With the addition of DEPOSIT CHEK, credit unions will also receive notification of checks that have a high-probability of returning. Partnering with PPS gives TWS' clients access to information from the National Shared Databases, which contain the most current and accurate status information on draftable accounts from across the country.
For info: 800.247.1342 or www.twssystems.com.