Check Imaging Exchange Set
MONETT, Mo.-Jack Henry & Associates, Inc. will begin offering its financial institution clients the ability to exchange check images and electronically clear and settle checks through the National Clearing House Association (NCHA) and CheckClear's Endpoint Exchange Network. The company, parent to Symitar Systems, plans to introduce solutions in full compliance with the recent Check 21 legislation and help accelerate the adoption and implementation of image clearing by its core and item processing customers. "We see the Endpoint Exchange Network and the NCHA as the backbone infrastructure for connecting all of our bank and credit union customers, in-house and outsourced alike, for nationwide check image exchange," said JHA President Jack Prim.
Turnkey Call Center System
TROY, Mich.-The GalaxyPlus Credit Union Systems unit of Fiserv, Inc. has introduced Member Relationship Plus, a turnkey call center system for credit unions that tracks issues of members and non-members, "allowing credit unions to respond quickly, accurately and consistently," the company said.
"The streamlined workflow capabilities of Member Relationship Plus allow credit union staff to complete an electronic ticket for each call or visit received, which can then be assigned to a particular employee or department for resolution, searched by various fields, or used to generate reports," noted GalaxyPlus.
The product's user-friendly ticket screen lets credit unions customize entry fields to include pertinent information, such as branch, department, priority and status. Reminders can be added to tickets in order to assure timeliness of response to members and non-members. In order to prevent the creation of duplicate tickets for the same question or issue, a ticket history appears displaying the member's most recent contacts with the credit union," said GalaxyPlus.
Postillion Realtime 5.0 To Debut
DEERFIELD BEACH, Fla.-Mosaic Software, a provider of transaction processing solutions, is preparing to release Postilion Realtime 5.0 in the second quarter of 2004. The software will be available on Linux in addition to Windows and will support both SQL Server and Oracle. "This step enables corporations with an investment in Oracle to gain the advantages of using Postilion without the cost of investing in an alternate database," said Johann Dreyer, CEO of Mosaic Software.
For more info: www.mosaicsoftware.com.
XP, ReymannGroup In Alliance
MOORPARK, Calif.-XP Systems here has formed an alliance with ReymannGroup, Harwood, Md., to provide credit unions access to the latest in risk management intelligence. "ReymannGroup offers the know-how and expertise to help our customers manage their exposure to risk and ensure continuing protection of their business and member information," said XP Systems President John Edwards. ReymannGroup CEO Paul Reymann is an author of Section 501 of the Gramm-Leach-Bliley Act data protection rule, which among other things requires a credit union to assess, manage, and control risk; establish appropriate security measures; include an independent audit; as well as monitor and adjust for changes in technology and the risks associated with those changes.
For info: www.xpsystems.com.
KEMBA Roanoke Picks USERS
VALLEY FORGE, Penn.-USERS Inc. said the $56-million KEMBA Roanoke Federal Credit Union, Salem, Va, is converting to its DataSafe system. The CU will convert in February 2004. The need for a more efficient system and a desire to offer members a more comprehensive suite of services were two of the factors driving KEMBA's search for a new core processor, according to CEO Carolyn Morris. "By switching to USERS, we're gaining a user-friendly, browser-based environment for our staff and a strong Internet banking offering that will deliver the services our members expect," she says. The credit union has members spread across seven states and plans to install USERS' Internet solutions. For info: www.users.com.
CU*Answers Moves Into Ohio
KENTWOOD, Mich.-CU*Answers, a CUSO with clients in 13 states, said that Hardin Community Credit Union in Kenton, Ohio, will become the first credit union in Ohio to convert to its enterprise CU*BASE processing system. "We have looked at 12 data processors over the past eight months, and no one could come close to offering the breadth and depth of services and functions offered by CU*Answers," said Hardin CEO Matthew Jennings. For info: www.cuanswers.com.