What does member-centricity mean in a post-COVID world?

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The COVID-19 pandemic has impacted nearly every aspect of the traditional relationship between member and credit union.

From account opening to transaction approval, members expect remote access, and organizations are increasingly using digital identity processes to build trust and ensure their members feel secure.

In this webinar, find out how to:
· Implement a digital identity process to help you become more customer-centric
· Use digital identity to meet member expectations, while improving acquisition and retention
· Transform your identity process to increase automation, ensure compliance and prevent fraud

Speakers
  • alfy 1.jpeg
    Alfy Louis
    Financial Services Advisor
    Onfido
  • Michael Sisk
    Contributing Editor
    American Banker