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As expected, the bank elevates its vice chairman, former Federal Reserve Governor Elizabeth Duke, to the top spot; credit card delinquency rates rise along with balances.

Welcome to the PaymentsSource Morning Briefing, delivered daily. The information you need to start your day, including top headlines from PaymentsSource and around the Web. Today: PayPal halts payments to white supremacists; Broadway shows combat scalping; PSD2 leads to more collaboration; Digiliti's woes.

Using good, old-fashioned customer service and consultation to cut down on merchant attrition has been part of the acquiring playbook for years. But that playbook is long overdue for an update.

A bot-powered wave is on the way, and some firms will adapt, others will simply perish. It will be survival of the fittest, writes Beerud Sheth, founder and CEO of Gupshup.

Balances 90 days past due are noticeably higher in 2017, new N.Y. Fed data shows. Though the trend has a lot to do with positives like economic expansion and easier access to credit, officials say it deserves careful attention.

New York-based Cain Brothers advises both for-profit and not-for-profit health care organizations on mergers and acquisitions and financing strategies.

Aberdeen Proving Ground FCU taps a new chief financial officer and more new hires and promotions.

Three years after guiding the Baltimore bank through bankruptcy, the group that recapitalized it found a similar institution eager to form a new partnership.

Duke, currently vice chairman, was rumored to be a likely contender for the chairman spot last week.

People’s United recently won the deposit business of the states of Massachusetts and Vermont, punctuating a multiyear plan to expand in government banking. But it’s a hard niche to succeed in, and, as other banks can attest, it can invite controversy.